Tutorial 2A - ICEDEG 2024

Title: The Use of Online Services in Cambodia

Target Audience

This workshop on online services in Cambodia focuses on Cambodian citizens and residents who want to use technology to improve their daily lives and businesses. This would cover a wide range of individuals, including first, entrepreneurs and business owners who want to improve their audience and improve their operations by using online platforms for marketing, sales, and customer service. Second, Young Professionals and Students: People who want to stay up to date on technological trends and develop digital literacy skills, which are becoming increasingly important in today's workplace. Third, Educators and trainers: Anyone involved in education or training who wants to put digital resources and tools into their teaching methods. Last, Professionals working in government and non-governmental organizations (NGOs) who want to improve service delivery and communication by connecting with citizens and communities through online platforms. 

Importance of Topic

The proposed topic is related to conference topics because both are about E-Government or digital government and how to use technological communication components, such as computer systems and the Internet, to provide public services to citizens and other individuals within a country or region.   


  • Applications and challenges in navigating online services. 
  • This article provides insights from the Phnom Penh Capital Administration, its experiences during the COVID-19 pandemic, and its relevant and practical aspects.
  • The One Window Service Office is a great resource for participants to highlight, offering them a centralized point of access to various services. 
  • Providing both knowledge and tools will empower participants to effectively engage with online services and maximize the available resources. 
  • A close look at Phnom Penh Capital Administration
  • Phnom Penh Capital Administration System 


Mr. Thay Sinachettra is a senior official of the Phnom Penh Capital Administration System. He is in charge of managing and supporting online services in the administration area that are made for citizens. In his academic career and graduate work he focused on citizens’ engagement and online service management.  


Next Event

24 - 26 June 2024
Lucerne, Switzerland

About Us

We are ICEDEG - a series of conferences organized annually in the area of eDemocracy & eGovernment.


Stay Connected on:


For general information about the conference/tutorials/sponsorship, including registration, please contact us at:

  • info (@) edem-egov.org
  • +41 26 300 83 55
  • +41 26 300 97 26
  • Boulevard de Pérolles 90,1700 Fribourg, Switzerland